Returns Policy

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(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 28-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales/irrespective of your geographical location.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

• we receive the returned product within 30 days following the date of purchase of the product;
• the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
• you comply with the returns procedure set out below; and
• none of the exclusions set out below apply.

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

• Contact the pharmacy team on 0161 870 6845
• Please discuss with our team the nature of the return/refund.
• Please ensure none of the exclusions set out below apply.
• The team will issue you a ‘Returns Number’(RN)
• Write the Returns Number on the dispatch note
• Pack the product appropriately to avoid damage during transit
• Return the product with the dispatch note

Products returned under this policy must be sent by recorded delivery to:

Click2Pharmacy, Unit 10, Coppice Industrial Estate, Windsor Rd, Oldham, OL8 4AP

You will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions

The following kinds of products may not be returned under this policy:

• Food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
• DVDs, CDs and other audio or video or audio-visual recordings;
• Computer software (whether on CD-ROM, DVD-ROM or otherwise);
• Newspapers, periodicals, magazines or similar products;
• Toiletries and cosmetics;
• Any product made to your specification;
• Any product made to order;
• Gift vouchers.
• Any products that the packaging has been opened and is not in a suitable condition for re-sale
• Any testing kits

(5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

• We will not refund or exchange the product;
• We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
• if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7) About us

The full name of our company is KAMM Trading Limited trading as Click2Pharmacy.

We are registered in England & Wales under registration number 06747831

Our registered address is Unit 10, Coppice Industrial Estate, Windsor Rd, Oldham, OL8 4AP.

You can contact us by email: info@click2pharmacy.co.uk

Our VAT number is 972357690